Cancellation cutoff time of 3pm

Trips start at 3pm in the listing’s local time on the date of check-in, regardless of the guest’s scheduled check-in time, and all pre-trip cancellation periods are calculated based on this cutoff time.

Refund of hospitality fees

Hospitality fees are always refunded for cancellations made before 3pm in the listing’s local time on the scheduled check-in date.

Making a cancellation official

A reservation is only officially cancelled once the guest follows the steps on the Airbnb cancellation page and receives confirmation. You’ll find the cancellation page in the Your Trips section of the Airbnb site and app.

Non-refundable deposit

Non-refundable deposit amounts vary by listing. The specific amount can be found in the “Non-refundable deposit” section of the listing.

Refund of service fees

Eden Luxury Villas ervice fees are not refunded for cancellations.

Luxury Retreats will refund any taxes we collect that are related to amounts refunded to guests, and will submit any taxes due on the non-refundable portion of cancelled reservations to the appropriate tax authority.

A home’s cancellation policy is subject to, and may be overridden by, the Eden Luxury Villas Guest Refund Policy or cancellations by Eden Luxury Villas for any other reason permitted under the Terms of Service.

If a guest has any issues with a host or listing, they must contact their trip designer within 24 hours of check-in to be eligible for a full or partial refund under our Eden Luxury Villas Guest Refund Policy.

Eden Luxury Villas has final say in any dispute between hosts and guests regarding the application of these cancellation policies.